We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all services have been described accurately. RateMyCleaner takes steps to verify the credentials of its members and all prices for services are set and amended when required by the cleaning professional RateMyCleaner collects feedback from its customers and will display all reviews freely given. Our ratings system will be derived from these reviews. RateMyCleaner reserves the right to remove any reviews believed to have been given incorrectly or with potentially false information. We may remove these at our discretion prior, during or after any investigation.
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process. If you have any questions on the order please message your cleaning professional through the RateMyCleaner messaging system. If you require the assistance of RateMyCleaner to contact your cleaning professional then please email info@ratemycleaner.co.uk
The prices payable for services that you order are as set out on the profiles of the members. All prices are correct at the time of entering information. There may be limited circumstances whereby a cleaning professional must quote for additional work upon inspection of the job i.e. carpet cleaning and this is an agreement between the customer and member. If there is any incident of additional charges that haven’t been agreed RateMyCleaner would appreciate your feedback and can help direct you to a favourable outcome.
RateMyCleaner does not approve, underwrite or agree any pricing and is not party to any agreement for services between you and your cleaning professional
We will take payment upon receipt of your order from your credit or debit card. We accept no liability if our services are delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the services from you, then we can refuse to process your order and/or suspend any further services. This does not affect any other rights we may have.
10.1 – Where you are a consumer as defined in The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which the contract is entered into (the Cancellation Period). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty (unless we have begun the services within the Cancellation Period in accordance with clause 10.5)
10.2 – The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 do not apply if the services you have ordered are of a gambling, banking, credit, insurance, personal pension, investment or payment nature.
10.3 – In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you cannot cancel your contract if the services you have ordered are passenger transport services, services (other than the supply of water, gas, electricity or heating) for which the price is dependent on fluctuations in the financial market, urgent repairs or maintenance where you have specifically requested a visit, accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities (if the contract provides for a specific date or period of performance).
10.4 – Should you wish to cancel your order please contact your cleaning professional in the first instance. If you are unable to contact them please e-mail info@ratemycleaner.co.uk
10.5 – If you require us to begin the services within the Cancellation Period we require you to make an express request to do so. In such cases, your right to cancel continues until either the end of the Cancellation Period, or the completion of the services, whichever is the earlier. If you cancel during the Cancellation Period there may be a charge for any services provided up until the point when your cancellation notice was recieved, and will provide a partial and proportionate refund accordingly. Your right to cancel the services will no longer apply once the services have been fully performed.
11.1 – We reserve the right not to process your order if:
11.1.1 – There is insufficient resources to deliver the services you have ordered;
11.1.2 – We do not provide services to your area; or
11.1.3 – One or more of the services you ordered was listed at an incorrect price due to a typographical error.
11.2 – If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.
11.3 – We reserve the right to suspend or remove access to the site at our discretion.
11.4 – We may discontinue, amend, withdrawn or discontinue any or all parts of the RateMyCleaner website without prior notice to you
11.4 – Your access to the website is on a temporary basis
12.1 – If you have any questions or complaints about the services please contact your cleaning professional who will work to provide a resolution. If unable to so you can email info@ratemycleaner.co.uk
12.2 – We are under a legal duty to supply services that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).
12.3 – We do not guarantee that the website or its services will always be available or uninterrupted
13.1 – We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.
13.2 – Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.
13.3 – Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
13.4 – All cleaning professionals must provide proof of active public liability insurance prior to joining RateMyCleaner. Any insurance claims should be directed at your cleaning professional. RateMyCleaner is not responsible for any claims arising from the actions of the cleaning professional
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at info@ratemycleaner.co.uk and all notices from us to you will be displayed on our website from time to time
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with Scottish law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Scotland. All detail will be communicated in English
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
You acknowledge and agree to be bound by the terms of our privacy policy.
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
