Membership Terms & Conditions

These terms and conditions form the basis of your membership with RateMyCleaner. Please read them carefully as they contain important information.

Membership Terms & Conditions

This site is owned and operated by RateMyCleaner. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website or your membership you can contact us at info@ratemycleaner.co.uk

 

1. Membership

1.1 – Your membership fee is required in full each month in order to benefit from being part of the RateMyCleaner community. We reserve the right to suspend or cancel any membership for non-payment.

1.2 – As a member of RateMyCleaner you may be entitled to various benefits that are open exclusively to our members. These benefits are not guaranteed by RateMyCleaner or their partners and may be changed or removed without prior notice.

1.3 – RateMyCleaner reserves the right to revoke membership if you or your business have carried out any activity that could cause reputational or commercial damage to RateMyCleaner, our partners or our activities.

1.4 – Any initial free period is for new members only and all members will be required to submit payment details with payment collection automatically following the initial free period as agreed.

2. Payments and orders

2.1 – All customer orders will be processed by RateMyCleaner and payment will be sent directly to your account in a prompt and timely manner following collection of our commission

2.2 – RateMyCleaner will not determine the prices set for your services and all prices must be correct and updated when necessary on your profile to ensure correct information for the customer.

2.3 – RateMyCleaner will direct customers to contact you directly with any questions around the order following their payment

2.4 – If a dispute arises and cannot be settled between you and your customer RateMyCleaner may request a refund is made as part of any customer complaint. Refusal to refund the payment when the job hasn’t been completed may result in your membership being revoked.

3. Ownership of rights

3.1 – All rights, including copyright, in this website are owned by or licensed to RateMyCleaner. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. The website and its contents are protected by copyright, trademarks, and other intellectual property rights and laws. None of the content contained on the website may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of RateMyCleaner. This excludes the downloading, copying and/or printing of pages of the website for personal, non-commercial use only or for use by RateMyCleaner members in promoting their business. When you upload any content (including text or photographs) to the Website, you assign all rights in such content to RateMyCleaner. You agree to RateMyCleaner using the name you submit in connection with the content you upload. You agree that once you have submitted content, the content will become the property of RateMyCleaner and you cannot recall any part of such content.

4. Accuracy of content

4.1 – We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all services have been described accurately. RateMyCleaner takes steps to verify the credentials of its members and all prices for services are set and amended when required by the member

4.2 – RateMyCleaner collects feedback from its customers and will display all reviews freely given. Our ratings system will be derived from these reviews. RateMyCleaner reserves the right to remove any reviews believed to have been given incorrectly or with potentially false information. We may remove these at our discretion prior, during or after any investigation. If you believe a review to be incorrect please raise this to RateMyCleaner by email info@ratemycleaner.co.uk

5. Damage to your computer

5.1 – We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

6. Availability

6.1 – The services will be provided within an agreed timescale, and time is not of the essence of the contract. The agreement for services is between the customer and the cleaning professional and they may have to adapt their availability. We would expect the cleaning professional to take all steps to ensure their customer is kept updated if any change is required. You can contact your customer using our in house messaging system. It is your responsibility to ensure you update your availability when required using the facility within your RateMyCleaner account.

7. Cleaning orders

7.1 – Customers are able to correct errors on their order up to the point on which they click on “submit” during the ordering process. If you have any questions on the order please message your customer through the RateMyCleaner messaging system. If you require the assistance of RateMyCleaner then please email info@ratemycleaner.co.uk

8. Price

8.1 – The prices payable for services must be visible on your profile. All prices should correct at the time of entering information and updated when required There may be limited circumstances whereby a cleaning professional must quote for additional work upon inspection of the job i.e. carpet cleaning and this is an agreement between the customer and member. However, members should not actively look to bypass customers paying for the service on the RateMyCleaner platform and we reserve the right to suspend or revoke your membership if this is found to be the case. RateMyCleaner does not approve, underwrite or agree any pricing and is not party to any agreement for services between you and your customer.

9. Commission

9.1 – RateMyCleaner will collect a 10% commission fee for each completed job. Our commission will be collected from the customers payment with the remainder forwarded to you. RateMyCleaner will choose the method of payment and the payment provider and may change this if required to suit business needs. You will receive your payment in full with no other charges applicable. RateMyCleaner does not take responsibility for any delay in payment due to any member not having the correct payment provider/channel established as per your initial set up process when you signed up. Furthermore, in the event of an issue with the 3rd party provider processing payments, RateMyCleaner takes not responsibility for the delay, however, will work with the provider to support a timely resolution.

10. Cancellation rights

10.1 – Where you are a consumer as defined in The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your membership up to 14 calendar days after the day on which the contract is entered into (the Cancellation Period).  You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty (unless we have begun the services within the Cancellation Period in accordance with clause 10.5)

10.2 -The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 do not apply if the services you have ordered are of a gambling, banking, credit, insurance, personal pension, investment or payment nature. 

10.3 – In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you cannot cancel your contract if the services you have ordered are passenger transport services, services (other than the supply of water, gas, electricity or heating) for which the price is dependent on fluctuations in the financial market, urgent repairs or maintenance where you have specifically requested a visit, accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities  (if the contract provides for a specific date or period of performance).

10.4 – Should you wish to cancel your membership please contact us by e-mail giving 28 day’s notice to info@ratemycleaner.co.uk

10.5 – If you require us to begin the services within the Cancellation Period we require you to make an express request to do so.  In such cases, your right to cancel continues until either the end of the Cancellation Period, or the completion of the services, whichever is the earlier.  If you cancel during the Cancellation Period there may be a charge for any services provided up until the point when your cancellation notice was received and will provide a partial and proportionate refund accordingly.  Your right to cancel the services will no longer apply once the services have been fully performed.

11. Cancellation or amendments by us

11.1 – If you have any questions or require support please use the support request in your membership account area.

11.2 – We are under a legal duty to supply services that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).

11.3 – We do not guarantee that the website or its services will always be available or uninterrupted.

12. Liability

12.1 – We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions.  We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

12.2 – Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

12.3 – Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.   

12.4 – All cleaning professionals must provide proof of active public liability insurance prior to joining RateMyCleaner. Any insurance claims should be settled between you and your customer and you agree, through acceptance of these terms and conditions, to always having valid insurance when completing cleaning jobs through RateMyCleaner. RateMyCleaner is not responsible for any claims arising from the actions of the cleaning professional. If at any time your insurance has not been renewed you must advise RateMyCleaner by emailing info@ratemycleaner.co.uk and your profile will be suspended until your insurance is rectified.

13. Notice

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact email address at info@ratemycleaner.co.uk and all notices from us to you will be displayed on our website from time to time

14. Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

15. Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with Scottish law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Scotland. All detail will be communicated in English

16. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

17. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

18. Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.