Help & support for customers

Customer Support

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Frequently asked questions

Find the answer to your question

On every cleaner profile you have the option to send an enquiry message without purchase, this is the best way to contact your chosen cleaner to check beforehand if they can meet your requirments.

Every payment is handled through RateMyCleaner online platform.

Please contact your cleaner through their profile to send a message regarding time changes and alterations to your appointment. Should you wish to cancel or refund your cleaning appointment you can do this by logging in to the following page “My Account”.

Select the “Orders” title from the menu to view your active orders, click on the cleaning provider of your service 

If your cleaner refuses a job they will contact you via our direct messaging system, you will receive email notification on the rare occurrence that your job cannot be completed. Your cleaner may offer to re-arrange the service for an alternative date/time or offer a full refund of services. Should you experience any issues please contact us at

If your cleaner has not turned up to your appointment please follow the instructions below:

  • Firstly contact your cleaner through their individual profile on Rate My Cleaner.
  • If you receive no contact from your cleaner please get in touch with us at

Once you have registered your account our team will verify your identity within 5-7 days of registration, during this time you can still log in to your account in order to setup your availability, services, payment details and contact information.

All cleaning professionals must provide proof of active public liability insurance prior to joining RateMyCleaner. Any insurance claims should be directed at your cleaning professional. RateMyCleaner is not responsible for any claims arising from the actions of the cleaning professional.

Contact RateMyCleaner

Get in touch

Should the FAQ and tutorials above fail to answer your question or solve your issue please contact us using the form below. A member of RateMyCleaner will be in touch as soon as possible to help resolve your query.